Cancellation Policy

The Thirty Two Deposits and Adjustments to Reservations Policy

Our Deposit and Adjustments to Reservations Policy is a sign of commitment between The Thirty Two and You, and that the time reserved has been specially set aside to ensure you receive the best treatment possible. 

We value the trust you have placed in us for your care, and appreciate your respect for our Team’s time and skilled services. 

By booking your reservation with The Thirty Two you agree to our Deposits and Adjustments to Reservations Policy.

Non-Refundable Deposits Policy

The Thirty Two requires a non-refundable deposit to secure all reservations, with the exception of selected complimentary consultations. 

The deposits will be used as payment towards the fees for the respective treatment scheduled.  

Please note that a non-refundable deposit indicates that once the deposit has been paid and allocated to a client’s file, it will remain on file until such a time as it is used for treatment purposes. Non-refundable deposits are not refundable under any circumstances.

Adjustments to Reservations Policy

We require at least 5 business days’ notice if you need to make any adjustments to your reservation.  On occasion, we may require additional notice. You will be notified if this applies to your case. 

In the event of adjustments or cancellations with sufficient notice, the non-refundable deposit paid will remain on your file until such a time as it is used for treatment at a later date. 

Where late cancellations or reservation adjustments are made with less than 5 business days’ notice being given, we reserve the right to retain your deposit, which will then be charged as a late cancellation/adjustment to reservation fee.

For further information, please call (07) 5647 6114 or email smile@the32.com.au. 

Big love,

Your team at The Thirty Two